Fay Andrada jewelry is designed and made in New York City. Each piece is finished by hand. The items' shape, size and finish will vary subtly from images on this website. 

CUSTOMER SERVICE

Please send all general questions and inquiries to: info@fayandrada.com or simply go to our Contact Us page. Our business hours are Monday–Friday, 10am–6pm EST—please note this when awaiting a response.

METALS AND CARE

With all sterling silver, brass, and bronze, a natural patina develops from exposure to air, moisture, dirt and oils. Many of our designs are enhanced by an antique finish, shapes and textures become more defined and colors begin to deepen. Simple steps can be taken to retard this process. Our metals are solid, we do not use any plating methods. To maintain a bright finish, keep jewelry clean and dry, store in an airtight container. Avoid contact with skin care products, hair products, cooking and cleaning products. If using polishing supplies, please follow instructions carefully. Professional polishing can be arranged, this service available for Fay Andrada jewelry only. Please contact info@fayandrada.com for more information.

 

SHIPPING AND HANDLING

All orders are dispatched by US Postal Service Priority Mail at a flat rate of $10 within the US, $30 international. Please allow 5–10 business days before shipment, as many items are hand made to order. You will receive a confirmation e-mail when your order ships. We are based in Brooklyn, NY and charge 8.875% sales tax for any orders shipped to NY State. We are not responsible for additional taxes and/or duties charged by customs.

RETURNS AND EXCHANGES

Items purchased on fayandrada.com may be exchanged within 5 days of receipt for an item of equal or lesser value or for a credit towards a future purchase. Before returning your item, please first send a brief e-mail to info@fayandrada.com and include your name, the item, and receipt number. Please note we cannot accept returns or exchanges for items purchased from any other retailer. For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. We are not responsible for items damaged or lost in transit. Please include a note with your name and receipt number. We are unable to accept returns of worn or damaged items.

REPAIRS

We will repair items purchased through fayandrada.com that have damaged during normal wear. Damage must be reviewed by our team before repairs are authorized.  We are not responsible for shipping charges on repair items. Please contact us for more information: info@fayandrada.com.

PRICING

It is possible that prices are subject to change due to fluctuations in the precious metals market. Please note that sales, promos, and coupon codes are only valid during the dates as stated in the offer.

COPYRIGHT

Copyright 2009–2017, All Rights Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Fay Andrada, Inkeri LLC.

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our mailing list.